PoZapisi · pozapisi.kz
Terms of Use
1. General provisions
These Terms govern the use of the PoZapisi platform (hereafter «Service»). By using the Service, you confirm that you have read and agree with the Terms. If you do not agree, please do not use the Service.
2. Definitions
- Service — the PoZapisi platform: pozapisi.kz website, Business Dashboard, Telegram Mini App, mobile apps.
- Business — a Service user providing services to clients.
- Client — the end consumer booking with a Business.
- Tier — set of features and limits published at pozapisi.kz/en/#pricing.
3. Registration and account
- Registration is available to individuals aged 18+ and legal entities.
- The data provided must be accurate and up to date.
- The user is obligated to keep credentials secret and not share them with third parties.
- The Service is not responsible for consequences of unauthorized access due to compromise of user credentials.
4. Use of the Service
- Use of the Service is permitted only for lawful purposes.
- Forbidden: spamming, phishing, fraud, hacking attempts, bypassing tier limits.
- It is forbidden to publish through the Service any materials that violate the laws of Kazakhstan.
- The Service may restrict access upon breach of these Terms.
5. Paid services
- Tiers and their composition are published at pozapisi.kz/en/#pricing.
- Trial period — 14 days free, no card required.
- Payment — monthly subscription, automatic billing.
- Upon cancellation — access remains until the end of the paid period. No refunds for unused remainder.
- The Service may change tiers with 30 days' notice.
5.1. WhatsApp Business Platform
- By connecting WhatsApp, the Business confirms that it is authorised to administer the relevant Meta Business Portfolio, WABA and phone number.
- The Business must obtain each recipient's prior opt-in for WhatsApp communications, retain evidence of that consent and use the number only for the disclosed purpose.
- The Business must promptly honour every opt-out received in or outside WhatsApp and must not resume messaging unless the recipient gives a new opt-in.
- A Business may initiate a conversation only with a Meta-approved message template. Free-form messages may be sent only within 24 hours of that specific client's latest message.
- The Business must comply with the WhatsApp Business Messaging Policy, Meta Platform Terms, applicable law and all restrictions applicable to regulated goods and services.
- Automated experiences must provide a clear path to a human agent. The Service may suspend a channel after complaints, poor quality, token revocation or suspected prohibited messaging.
6. Liability
The Service is provided «as is». We aim for 99.5% availability but do not guarantee uninterrupted operation. The Service is not liable for:
- Indirect losses (lost profits, reputational damage).
- Actions of third parties (Telegram, SMS provider, bank).
- Force-majeure circumstances.
The maximum aggregate liability of the Service to the Business is limited to the amount paid by the Business over the last 3 months.
7. Intellectual property
All rights to the Service's source code, design, trademarks belong to the rights holder. Use without written permission is forbidden.
8. Termination
- The user may request account deletion at any time by following pozapisi.kz/en/datadeletion/.
- The Service may terminate service upon breach of the Terms, with notice.
- Following a verified request, technical data is deleted or anonymised within the periods stated in the Privacy Policy. Records that must be retained by law are kept only for the legally required period.
9. Governing law
These Terms are governed by the laws of the Republic of Kazakhstan. Disputes — in courts at the location of the rights holder.
10. Contacts
Questions — support@pozapisi.kz. Phone: +7 747 293 84 47.