PoZapisi · pozapisi.kz
Data deletion
You may request deletion of your personal data processed by PoZapisi (pozapisi.kz) at any time, including data obtained when connecting WhatsApp Business through Meta.
How to request deletion
- Disconnect WhatsApp. In the Business panel open “Settings → Channels” and click “Disconnect” next to WhatsApp. The channel becomes inactive immediately: sending, receiving and automated processing stop. Disconnecting the channel by itself is not a request to delete all previously stored data.
- Request account and remaining data deletion. Email support@pozapisi.kz with the subject “Data deletion” and include the phone number or email of your account. We will confirm the request and delete your data.
What is deleted
- Account profile: name, phone, email, Telegram ID.
- Connected-channel credentials (access tokens, WABA ID, phone number ID and other technical identifiers), unless retention remains necessary for security or a legal obligation.
- Booking and conversation history linked to the account. A record may instead be irreversibly anonymised when it is needed to preserve accounting integrity.
Timeline
The channel is disabled immediately on disconnect. After identity verification and a deletion request, channel credentials and other technical data are deleted or irreversibly anonymised, normally within 30 days. Residual copies may remain in encrypted backups for up to 90 days until their normal rotation. Financial documents are retained for 5 years as required by the tax law of the Republic of Kazakhstan.
Contact
For data deletion enquiries: support@pozapisi.kz. More about data processing — in our Privacy Policy. Do not send passwords, OTP codes or Meta access tokens. Support may request a secure proof that you own the account.